1. Is multimedia training provided? Yes, by appointment only to the first available technician. An online request for training must be submitted at least 24 business hours prior to the training. http://www.pbcc.edu/mtis/br_req_form.asp
2. Who should lock multimedia desk and power off projectors? All faculty and staff users
3. How do I access the media material collection? The following link will access the collection http://www.pbcc.edu/mtis/selectcampus.asp
4. Can I order my tapes online? Yes, use the previous link above.
5. Can videotapes be ordered by phone? No, all request must be through the internet at the following link http://www.pbcc.edu/mtis/vr_req_form.asp
6. Is there any software available for check out? Grade Quick Software checkout is permitted for 1-week check out.
7. Can I take videos home with me? Videos in our collection cannot be checked out for off campus use, with the exception of classes taught off campus. Temporary Hold Videos & Streaming Videos may be viewed from home.
8. Can full-time faculty reserve Video tape, DVD, or CD for multiple days? Yes, media material may be released for up to three (3) consecutive business days without immediate return.
9. If my student needs to present using classroom multimedia equipment, and the instructor has not yet been trained, what is the process? View the guidelines @ By appointment. An online request may be completed 3 business days in advance by the instructor.
10. Who provides Non-Electric/Non Amplified Lectern (Podium) for meetings or classroom use? Podiums are supplied and purchased by Academic Affairs. If a classroom is missing a podium, it is the decision of Academic Affairs where we could remove one from and or to purchase additional podiums. Please contact Academic Affairs, not Facilities.
11. Who provides Powered/Amplified Lectern (Podium) for meetings or classroom use? Media Technology. Please complete an online request @ www.pbcc.edu/mtis/br_req_form.asp
12. How and when do I return my multimedia key? If you have received your multimedia key from the media department, then return the key to the multimedia department room HT 415, however, if you received your multimedia key from the facility department then you will need to return your multimedia key to the facility department receiving area.
13. What alternatives do I have for returning my key to the media office? You may use the drop boxes located in the following areas, BT 108, CB Building, and Mod 4.
14. Where are PBCC library cards issued? The Panther Student ID Cards act as a library card. Cards are issued in the bookstore and enabled by SLC Computer Lab BT 216 and verified by MTIS HT 415 for library use only.
15. Where is the Boca Raton campus library located? PBCC Boca shares FAU Boca Raton campus library.
16. Can I check items out from FAU's library? Yes, present your PBCC ID card and current class schedule to obtain an FAU library card for check out.
17. Can I use the Central campus' library? Yes, a PBCC library card must be presented.
18. Can I request something to air on the Info Channel? Yes, complete an info channel form by following the following link. http://www.pbcc.edu/documents/MTIS/PW/MTIS_grfTest3.pdf
19. Do Media Technology and Instructional Services provide graphic assistance? Yes, contact extension 5-4800 for assistance.
20. Where can I make copies? Instructional Support Center (ISC) provides copier services in BK 107. A twenty-four (24) hour advance notice is required. MS Word Documents saved as *.doc or *.rtf format may be emailed to ISCSouth@pbcc.edu three (3) business days in advance.
21. Does Media Technology provide paper for faculty? No, Adjunct Faculty should use the PTLC CB 203 for printing from computer programs. Paper for office printer may be obtained from the Instructional Support Center (ISC) Room BK 107.
22. Can I print any documents in Media Technology? No, all documents should be referred to the ISC department.
23. Where do I go to have large quantities of copies made? The Instructional Support Center BK 107. A twenty-four (24) hour in advance notice is required.
24. Where can I access a fax machine? Faculty may contact ISCSouth@pbcc.edu at 561-862-4301 ext. 5-4301 or visit BK 107
25. Where are the Faculty copiers? Please visit CB 203, BT 108, & HT 301 during normal business hours.
26. Does the Instructional Support Center provide faculty web page training? Yes, by appointment only in BK 107.
27. Does Media Technology provide student editing and poster printing assistance? Yes, by appointment only. Please call 561-862-4800.
28. Does Media Technology print business cards? No, official college business cards are printed by the District Graphic Communications Department. Contact the print shop at 1-3463
29. Where can I get scantrons? Adjuncts may contact Academic Affairs at 561-862-4412 ext.5-4412 or AD 404 for instructional supplies.
30. Where is the scantron machine located? The machine is located in the Professional Teaching and Learning Centers (PTLC) room CB 203 and BT 100.
31. Who provides service when the scantron is not working? The Testing Center BT 126 at 561-862-4324 ext.5-4324
32. I'm having trouble logging on to OWA or Outlook can you help me? Initially Media Technology can, however anyone may contact the Help Desk @ 561-868-3100 ext. 1-3100
33. What is the PTLC? The Professional Teaching and Learning Center CB 203 provide a working environment for faculty, adjuncts, and staff in room CB 203 and BT 100. Contact chauvinm@pbcc.edu
34. Is the classroom roster & grading available online? Yes, refer to link http://www.pbcc.edu/employeeweb on the internet.
35. Who handles computer related problems? You must contact the College Help Desk (Technology Service Center - TSC) at 561-868-3100 ext.1-3100
36. Who can assist me with voice mail? Written instructions are available, but you may contact the College Help Desk (Technology Service Center - TSC) at 561-868-3100
37. How do I access my PBCC email account? You may use the following link webmail.pbcc.edu or contact the help desk (Technology Service Center - TSC) at 561-868-3100.
38. My class is too hot/cold/smelly/etc.... Who do I call to fix the problem? You must contact the Facilities Department at 561-862-4616 (5-4616) and complete an online work order.
39. The room next door is empty... Can I change rooms? No, you must contact Bernadette Benigno benignob@pbcc.edu at 561-862-4401 (5-4401)
40. Why can't I check out a Mavica/Laptop/etc. for an entire semester? Due to share privileges, equipment may only be checked out for a one (1) week period.
41. Who provides batteries for College-wide electronic devices? Each department should supply batteries for items purchased by that department. Please contact as follow: Clocks; Facilities @ 561-862-4616 (54616), Classroom media devices; Media Technology @ 561-862-4800 (5-4800), Computer devices; Help Desk @ 561-868-3100 ext. 1-3100.
42. Does Media Technology provide PowerPoint training? No, Employee Computer Training is available through the Department of Professional Development at http://www.pbcc.edu/hr.xml. After training, Student Assistants are available for advance assistance.
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